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Last Updated: August 10, 2025
Welcome to My Gadget Plug 254 (“we,” “us,” or “our”), operating the website www.mygadgetplug254.co.ke (the “Website”) and our physical store located at Platinum Plaza, 2nd Floor, Shop S17, Tom Mboya Street, Opposite Imenti House, Nairobi, Kenya. By accessing our Website, making a purchase, or using our services (including sales, repairs, corporate sales, or installment payment plans such as “Lipa Polepole”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.
The information provided on our Website is for general informational purposes only. While we strive to ensure the accuracy of the information, we are not responsible for any errors, omissions, or results obtained from using this information. All content on the Website is provided “as is” without any guarantees regarding completeness, accuracy, timeliness, or reliability.
All prices displayed on our Website or in our store are inclusive of Value Added Tax (VAT). Prices may change without prior notice due to market fluctuations, supplier adjustments, or other factors. We reserve the right to update prices at our discretion.
We provide the following warranty terms for products purchased from My Gadget Plug 254:
Manufacturer Warranty: Any warranty is issued by the product manufacturer unless otherwise stated. In case of defects, repairs are handled by the manufacturer’s authorized service center or our official partners.
Warranty Confirmation: Before purchase, please confirm with our team if your product includes a local warranty. Not all products have warranties, and some may be sold “as is.”
Return Policy: Returns are only accepted within 48 hours of purchase if the product is faulty. Non-faulty products or products returned after 48 hours will not be accepted.
Warranty Limitations: Warranties do not cover physical damages such as cracked screens, water damage, or other user-induced issues.
No Refunds: Items under warranty are not eligible for refunds. Defective products will be repaired or replaced according to the manufacturer’s policy.
Warranty Registration: Customers must register products with the manufacturer (where applicable) for warranty purposes.
Accessories: No warranty is offered on accessories including but not limited to chargers, earphones, or cases.
Service Center Assistance: If you cannot access a manufacturer’s service center, we can help deliver the product on your behalf. Processing time may take between 7–30 days, depending on manufacturer timelines.
When placing an order online or in-store, you agree to provide accurate and complete details. We reserve the right to cancel or refuse orders for reasons including product unavailability, pricing errors, or suspected fraud. Payments must be made in full at the time of purchase unless you are enrolled in our approved installment payment plan (“Lipa Polepole”), which has separate terms.
We aim to deliver products within agreed timelines, but delivery dates are estimates and not guarantees. We are not liable for delays caused by third-party couriers or unforeseen events. Any applicable shipping costs will be shared with you before confirming the order.
Repair services depend on parts availability and may include diagnostic fees. We are not responsible for data loss during repairs, so customers should back up devices beforehand. Repair timelines vary depending on the issue and parts availability.
Our “Lipa Polepole” plan is available to eligible customers under separate terms, shared during the application process. Missing payments may result in additional charges or repossession of the product, in accordance with the plan’s agreement.
To the maximum extent allowed by law, My Gadget Plug 254 is not liable for direct, indirect, incidental, or consequential damages arising from the use of our Website, products, or services—including, but not limited to, loss of profits, data, or intangible assets. Our liability in any claim will not exceed the amount paid for the product or service in question.
All text, images, designs, and other content on our Website are owned by My Gadget Plug 254 or its licensors and are protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
These Terms are governed by and interpreted according to the laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kenya.
We may update or change these Terms at any time without prior notice. The updated Terms will be posted on our Website with a revised “Last Updated” date. Continued use of our Website or services after updates means you accept the new Terms.
If you have questions or concerns about these Terms and Conditions, reach us via:
My Gadget Plug 254
📍 Platinum Plaza, 2nd Floor, Shop S17, Tom Mboya Street, Opposite Imenti House, Nairobi, Kenya
📞 Call/WhatsApp: +254 740 249 255
📧 Email: info@mygadgetplug254.co.ke
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